Help Desk Plans for Computers
| Included Features: | Desktop RMM** Only | After Hours Only | Business Hours | 24×7 |
|---|---|---|---|---|
| Help Desk Coverage | n/a | 5PM – 9AM (time zone agnostic) | 8AM – 6PM (time zone agnostic) | 24×7 |
| Windows, Mac & Mobile Support | ||||
| LogMeIn Pro Remote Control | ||||
| Self-help center | ||||
| Continuum web-based admin portal | ||||
| Hardware & Software audit capability | ||||
| Performance & Preventive Maintenance Reporting | ||||
| Patching | ||||
| Webroot Antivirus & Anti-Malware Software | ||||
| Antivirus management | ||||
| Virus & Malware Removal | ||||
| Software installations | ||||
| $9* | $29* | $39* | $49* | |
| Security Operation Centter (SOC) Endpoint Protection Option Included | $18* | $38* | $48* | $58* |
Monitoring and Management: Server Care
| Server Packages | Silver (**RMM Only) | Gold | Platinum |
|---|---|---|---|
| Anti Virus (Webroot) | |||
| Remote Access (LogMeIn Pro) | |||
| Patching | |||
| 24/7 Monitoring | |||
| Remote Check-ins | As needed, on hourly basis only ($149/hour) | 2 Remote Check-ins (additional check-ins $149/hour) | 4 Remote Check-ins (additional checkins- $149/hour) |
| Troubleshooting | |||
| Emergency Services Response within | 4 hours | 2 hours | 1 hours |
| $140* | $190* | $240* | |
| Security Operation Center (SOC) for Servers Option Included | $180* | $235* | $300* |
* Ask about volume discounts
* Subject to negotiation
**RMM = Remote Management & Monitoring (software based computer monitoring tool)
**Provides the customers IT Staff with award winning Continuum admin Portal for administration
Contact
Elite Force IT
4135 S. Power Rd, #123
Mesa AZ, 85212
1.800.768.6940
sales@eforceit.com
www.eforceit.com
24/7 outsourced Help desk
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