Help Desk Plans for Business

Included Features:

Desktop RMM**
Only

After Hours
Only

Business
Hours

24×7

Help Desk Coverage

n/a

5PM – 9AM
(time zone agnostic)

8AM – 6PM
(time zone agnostic)

24×7

Windows, Mac & Mobile Support

LogMeIn Pro Remote Control

Self-help center

Continuum web-based admin portal

Hardware & Software audit capability

Performance & Preventive Maintenance Reporting

Patching

Webroot Antivirus & Anti-Malware Software

Antivirus management

Virus & Malware Removal

Software installations

Per comp/mnth

$9*

$29*

$39*

$49*

Security Operation Centter (SOC) Endpoint Protection Option Included

$18*

$38*

$48*

$58*

Server Packages	Silver (**RMM Only)	Gold	Platinum
Anti Virus (Webroot)
Remote Access (LogMeIn Pro)
Patching
24/7 Monitoring
Remote Check-ins	As needed, on hourly basis only ($149/hour)	2 Remote Check-ins (additional check-ins $149/hour)	4 Remote Check-ins (additional checkins- $149/hour)
Troubleshooting
Emergency Services Response within	4 hours	2 hours	1 hours
Per server instance/month	$140*	$190*	$240*
Security Operation Center (SOC) for Servers Option Included	$180*	$235*	$300*

Server Packages

Silver
(**RMM Only)

Gold

Platinum

Anti Virus (Webroot)

Remote Access (LogMeIn Pro)

Patching

24/7 Monitoring

Remote Check-ins

As needed, on hourly basis only
($149/hour)

2 Remote Check-ins
(additional check-ins $149/hour)

4 Remote Check-ins
(additional checkins- $149/hour)

Troubleshooting

Emergency Services Response within

4 hours

2 hours

1 hours

Per server instance/month

$140*

$190*

$240*

Security Operation Center (SOC) for Servers Option Included

$180*

$235*

$300*

Help Desk Plans for Business

Help Desk Plans per Computer

Monitoring and Management: Server Care

Contact

24/7 outsourced Help desk

Professional Services

Managed Services

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