Key Features and Functions
200+ Certified & Highly Trained Technicians
Multi-channel Communication
Inbound options including Phone, Chat or Email
Multi-channel Communication
Bullseye Routing
Ensure the best presentation of your brand by connecting end clients to your Dedicated Help Desk team
Seamless Integration with Elite RMM & NOC
For proactive and effective end-to-end problem resolution
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Seamless Integration with Elite RMM & NOC
Professional 24x7x365 Customer Services
Support around the clock service from Level 1 to Level 3
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Varied user types supported worldwide
Vertical support concentrations in Healthcare, Legal, Insurance, Government, IT and Manufacturing
Varied user types supported worldwide
Let Us Solve Your Service Delivery Challenges
Staffing – it can be difficult to find and retaining talent for Help Desk functions
Training – the ongoing process of training and certification requirements for internal resources seems impossible to keep up with
Volume Fluctuations – support needs are difficult to predict and to prepare for
Consistent Customer Satisfaction – it is difficult to ensure consistent baselines of quality service
Cost controls and Impediments to growth
The Elite Force Help Desk puts your mind at ease by taking on your brush fires. Now your staff will be able focus on achieving bigger project goals. You’ll be surprised how much time you have on your hands to do the things that grow your business.
Contact
Elite Force IT
4135 S. Power Rd, #123
Mesa AZ, 85212
1.800.768.6940
sales@eforceit.com
www.eforceit.com
24/7 outsourced Help desk
Professional Services
Managed Services
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Elite Force is now part of ECD Systems!