Outsourcing your Help Desk

Just knowing that issues are being resolved is a load off every IT manager who we’re sure would love to be doing more important things. Whether it’s getting that overdue project completed or meeting with your executive team about important projects you now finally have time to do, outsourcing your Help Desk to us might just be the best thing you have ever done for your company.

Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.

Imagine having time to think. The brush fires are being taken care of and your mind is clear and able to focus on doing things right and on time. You focus on your goals, and leave the rest up to us.

The bottom line is…workers in the US want to work with US Based technicians. We hear it ALL THE TIME. Elite Force will never off-shore your calls and you will quickly be routed to an (native) English speaking, US Based technician (not someone pretending to be English speaking) who will stay with you, and be your sole representative, until the issue is 100% resolved.

The average small business spends 6.4% of its revenue on technology. That may not surprise you, but did you know 80% of the cost comes after the initial purchase? Clearly, acquiring new technology isn’t nearly as expensive as keeping it performing well. Shouldn’t your IT systems be an investment for business growth, rather than a drag on profitability?

It costs an enormous amount of money to employ IT staff, as I’m sure you know. We have hundreds of certified technicians, with great personalities, and you pay a fixed monthly rate to access them. You will experience a great Return on Investment (ROI) within the first 3 months of service.

Not every support issue is a catastrophe…until it stops work. We’re here to help you stay ahead of the curve, so you can focus on the important stuff…like growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and maintenance. Our help desk serves s  a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem  – and are actively working to resolve it.

You have employees spread across the entire nation? Our service is time zone agnostic, meaning that we answer the phones all hours of the night and day through all US based time zones. Don’t let time shift issues prevent you from getting you staff the help they need…when they need it. Especially when the ones who need it are part of your executive team. Your staff can call us anytime of the day or night, and they’ll get the same excellent level of customer service.

Our technicians have access to our in-house knowledge repository full of technical information on your environment, we can quickly find solutions to technical issues and get your case resolved…for good. We don’t think you should have to call back multiple times to get your issues addressed. Having access to the right information allows us to seamlessly solve technical problems, implementing “fixes” that your IT staff have provided.

When you sign our services agreement, we become your accountability ambassadors. That’s right. When technology goes wrong, as it often does, we will take the hard hits, not you.

Elite Force becomes a seamless extension of your team. We work hand in hand with your staff to resolve technical problems. Usually, we have enough information to resolve 100% of the problems you can throw at us. However, sometimes, we establish a hybrid solution where we escalate higher level calls to your “in-house” staff in a seamless manner. Your employees will think they called your own Help Desk. We can answer the phone as your internal Help Desk, or as the Elite Force Help desk. We will cater to your needs.

IT is full of headaches. In fact, the word “headache” is in just about every piece of IT literature we read on the internet. It shouldn’t be this way. IT was designed to make our lives easier, wasn’t it? Let get back to how things were supposed to be, and reduce the headaches for once by offloading the brush-fire, incident management side of the house to The Elite Force Team.

We love to provide “Level 1” support, but we can also provide advanced Services such as: Servers, Networking, Reporting & Assessments, Security, etc. It is certainly nice to have when your staff are enjoying their summer vacations, or you are dealing with employee turnover. Our technicians can escalate calls to your teams and vice versa. We love working directly with your IT staff.