Our Support
IT Support is essential for most businesses in today’s world. Whether you insource or outsource your IT, you need an expert Help Desk to assist your users in fixing a variety of IT problems and issues as they arise.
Our certified Help Desk Technicians can support your onsite and remote needs in all of the most popular technology platforms. At Elite Force, we’ve been providing excellent customer service to small and medium-sized businesses since 2009, fixing IT issues expertly and efficiently. Our highly-certified engineers bring years of expertise to your business to ensure your systems are secure, compliant and ready for anything.
Our Platform
Elite has a long-term partnership with Connectwise and their best-of-breed remote-monitoring tools, back-office services, and software options. The Connectwise RMM provides cost-effective IT management to make sure your systems operate as required and deliver the ROI you expect. Key elements include:
Desktop Monitoring and Care
Server Monitoring and Care
Mobile Device Management
Certifications
HDI
- HDI Certified Support Center Manager
- HDI Certified Support Center Team Lead
- HDI Certified KCS V5 Foundation
- HDI Certified Technical Support Professional
- HDI Certified Team Supervisor Steel City Chapter
APPLE MAC
- Apple Mac Integration 10.8
- Apple Mac Integration 10.9
- Apple Mac Integration 10.10
COMPTIA
- CompTIA A+ Certified IT Technician
- CompTIA Network+ Certified
- CompTIA Security+ Certified
MICROSOFT
- Microsoft Certified Professional
- Microsoft Certified Solutions Associate Office 365
- Microsoft Certified Solutions Associate Windows Server 2012
- Microsoft Certified Solutions Expert Messaging
- Microsoft Office Specialist Office Outlook 2003
- Microsoft Office Specialist Office Outlook 2007
- Microsoft Office Specialist Office Outlook 2010
- Microsoft Office Specialist Office Outlook 2013
OTHERS
- ITIL Foundation Certification IT Service Management
- TestOut Certified Security Pro
- CISCO CCENT
- Six Sigma Green Belt
HDI
- HDI Certified Support Center Manager
- HDI Certified Support Center Team Lead
- HDI Certified KCS V5 Foundation
- HDI Certified Technical Support Professional
- HDI Certified Team Supervisor Steel City Chapter
APPLE MAC
- Apple Mac Integration 10.8
- Apple Mac Integration 10.9
- Apple Mac Integration 10.10
COMPTIA
- CompTIA A+ Certified IT Technician
- CompTIA Network+ Certified
- CompTIA Security+ Certified
MICROSOFT
- Microsoft Certified Professional
- Microsoft Certified Solutions Associate Office 365
- Microsoft Certified Solutions Associate Windows Server 2012
- Microsoft Certified Solutions Expert Messaging
- Microsoft Office Specialist Office Outlook 2003
- Microsoft Office Specialist Office Outlook 2007
- Microsoft Office Specialist Office Outlook 2010
- Microsoft Office Specialist Office Outlook 2013
OTHERS
- ITIL Foundation Certification IT Service Management
- TestOut Certified Security Pro
- CISCO CCENT
- Six Sigma Green Belt
Outsource Help Desk
Our carefully-crafted desktop and server help desk plans are available during business hours or 24/7/365, giving your business the special care that it requires. Browse our plans below and contact our team to get a quote or ask questions.
Essential Care
Our foundational plan with our most essential services, ideal for small businesses with simple technology integrations.
- Unlimited IT Help Desk
- Event-based, automated server support
- Mobile assist
- Desktop and server monitoring /maintenance/patching
- Endpoint protection/antivirus
- Managed Office 365
Elite Care
An advanced plan with added security measures, network assistance and a higher influx of information.
- All features of the Essential Care plan
- Total network care
- Printer Logic printer management system
- Advanced security threat detection and remediation
- Security awareness training
- Sharepoint assist
- Backup support and management
- Regular health checks and reporting
Elite Care+
An elevated, personalized plan that puts your business in direct, on-demand contact with our expert staff.
- All features of the Essential Care
- All features of Elite Care
- Virtual CIO
- “Manager Connect” via Microsoft Teams
MDM care
Complete mobile device management for you and your staff. This Verizon authorized platform keeps your business’s mobile phones and tablets monitored, updated and secured.
Network Care
This adjustable pan for your business’s network can be as simple as remote monitoring and maintenance or as complex as 24/7 Service Team response capabilities.
MDM care
Complete mobile device management for you and your staff. This Verizon authorized platform keeps your business’s mobile phones and tablets monitored, updated and secured.
Network Care
This adjustable pan for your business’s network can be as simple as remote monitoring and maintenance or as complex as 24/7 Service Team response capabilities.
WHY OUTSOURCE YOUR HELP DESK?
Simply knowing that issues are being resolved lightens the workload of every IT manager who we’re sure would love to be doing more important things. With Elite Force, you’ll have absolute peace of mind knowing your systems are secure, so you can focus on the things that matter.
Our technicians receive regular training, coaching and quality review to continuously sharpen their skills.
Acquiring new technology isn’t as expensive as its upkeep. The average small business spends 6.4% of its revenue on technology, but 80% of the cost comes after the initial purchase. Shouldn’t your IT systems be an investment for business growth, rather than a drag on profitability?
Employing in-house IT can be costly, but Elite Force provides technical support plans to fit the needs of your business and budget, giving you direct access to our friendly and professionally certified technicians.
Not every IT issue is a catastrophe…until it disrupts your work. We’re here to help you stay ahead of the curve so you can focus on the important stuff like growing your business, which is why Elite Force takes a proactive approach to network monitoring and maintenance. Our help desk serves as a seamless extension of our remote monitoring platform. When you call to report an issue, there’s a good chance we’re already aware of the problem and are actively working to resolve it.
Let’s face it…IT is full of headaches. In fact, the word “headache” is in just about every piece of IT literature we read on the internet. It shouldn’t be this way. IT was designed to make our lives easier, wasn’t it?
Simplify your business’s IT by outsourcing to Elite Force and let our certified technicians handle the tough stuff.
Elite Force becomes a seamless extension of your team. We work hand in hand with your staff to resolve technical problems. Usually, we have enough information to resolve 100% of the problems that arise, but sometimes we establish a hybrid solution where we escalate higher level calls to your “in-house” staff in a seamless manner. Your employees will think they called your own Help Desk. We can answer the phone as your internal Help Desk, or as the Elite Force Help desk. We will cater to your needs.
You have employees spread across the entire nation? Our service is time zone agnostic, meaning that we answer the phones all hours of the night and day through all US based time zones. Don’t let time shift issues prevent you from getting you staff the help they need…when they need it. Especially when the ones who need it are part of your executive team. Your staff can call us anytime of the day or night, and they’ll get the same excellent level of customer service.
Our technicians have access to our in-house knowledge repository full of technical information on your environment, we can quickly find solutions to technical issues and get your case resolved…for good. We don’t think you should have to call back multiple times to get your issues addressed. Having access to the right information allows us to seamlessly solve technical problems, implementing “fixes” that your IT staff have provided.
When you sign our services agreement, we become your accountability ambassadors. That’s right. When technology goes wrong, as it often does, we will take the hard hits, not you.
Elite Force becomes a seamless extension of your team. We work hand in hand with your staff to resolve technical problems. Usually, we have enough information to resolve 100% of the problems you can throw at us. However, sometimes, we establish a hybrid solution where we escalate higher level calls to your “in-house” staff in a seamless manner. Your employees will think they called your own Help Desk. We can answer the phone as your internal Help Desk, or as the Elite Force Help desk. We will cater to your needs.
Imagine having time to think. The brush fires are being taken care of and your mind is clear and able to focus on doing things right and on time. You focus on your goals, and leave the rest up to us.
We love to provide “Level 1” support, but we can also provide advanced Services such as: Servers, Networking, Reporting & Assessments, Security, etc. It is certainly nice to have when your staff are enjoying their summer vacations, or you are dealing with employee turnover. Our technicians can escalate calls to your teams and vice versa. We love working directly with your IT staff.
Part of the ECD Family
Elite Force is proud to be a part of the ECD Systems Family—a partnership of brands dedicated to making businesses better from their technological foundations. With ECD behind us, we provide our clients with unrivaled services and top-tier products every single time.
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